Frequently Asked Questions (FAQ)
🖼️ About the Art & Materials
What materials do you offer for your wall art?
We currently offer wood prints (our specialty), canvas prints, framed posters, unframed posters, acrylic prints, and aluminium prints. All are printed to order using high-quality, eco-conscious processes.
What makes your wood prints special?
Each wood print is made from sustainably sourced materials and printed with rich, UV-resistant inks. The natural grain of the wood adds texture and depth, making each piece beautifully unique.
Are your prints ready to hang?
Yes! All prints come with easy-to-use mounting solutions unless otherwise stated. No framing is needed for wood, acrylic, or canvas prints. Framed posters come ready to hang.
đź›’ Ordering
How do I place an order?
Simply browse our collections, choose your preferred size and material, and add the product to your cart. Secure checkout is available with multiple payment options.
Can I customise a size or request a custom design?
At the moment we offer set sizes, but we are working on custom options. Feel free to contact us if you have a special request — we’ll do our best to help!
Can I order a design on a different material?
Yes! Most of our designs are available in multiple materials. You can switch materials on the product page or use the “Prefer a Different Material?” section to find what you need.
🌍 Shipping & Delivery
Do you ship internationally?
Yes! We offer worldwide shipping. Your order is produced locally in the UK, EU, USA, or nearest available region to ensure fast and sustainable delivery.
How long will my order take to arrive?
All prints are made to order. Production typically takes 2–5 business days, and delivery times range from 3–8 business days, depending on your location. You’ll receive a tracking link as soon as your order ships.
How much is shipping?
Shipping is completely free — no hidden fees or surprises at checkout. We believe premium art should come with premium service.
đź’ł Payments & Security
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure online payment methods. All transactions are encrypted and secure.
Is my information safe?
Absolutely. Our site uses SSL encryption and complies with all data protection regulations. Your privacy and safety are our top priorities.
🔄 Returns & Issues
What if my artwork arrives damaged?
Please contact us within 7 days of delivery with photos of the damage. We’ll send a free replacement or refund your purchase.
Can I return a print if I change my mind?
Because our products are made to order, we don’t accept returns for buyer’s remorse. However, if there’s a problem with your order, we’ll always make it right.
I entered the wrong address — can I change it?
Contact us immediately. If your item hasn’t been produced yet, we’ll update your address. Once shipped, we may not be able to reroute it.
For more information about our returns policy, click here