Frequently asked questions
About the Art & Materials
What materials do you offer for your wall art?
We offer birch wood prints, gallery canvas prints and unframed fine art paper prints. All prints are made to order.
What makes your wood prints special?
Our birch wood prints let the natural grain become part of the artwork, adding warmth, texture and individual character.
Are your prints ready to hang?
Wood and canvas prints are ready to hang and do not need an additional frame. Fine art paper prints are supplied unframed, so you can choose a frame to suit your space.
Ordering
How do I place an order?
Choose an artwork, select your preferred material and size on its product page, then add it to your basket. Review your order and delivery details before completing checkout.
Can I customise a size or request a custom design?
For a custom size, design or other special request, please use our contact form to tell us what you have in mind. We will always do our best to find a solution and confirm the available options before you order.
Can I order a design on a different material?
Select from the materials available on the artwork’s product page. If you would like a different finish or a framed print, contact us using the form to discuss your request. We will do our best to help and confirm availability, pricing and timing before you order.
Shipping & Delivery
Do you ship internationally?
Our standard delivery service currently covers the UK, with free UK delivery. Your order is produced in the UK. If you would like delivery outside the UK, please contact us before ordering so we can discuss whether we can help.
How long will my order take to arrive?
All prints are made to order. Production typically takes 2–5 business days, and then delivery times range from 3–8 business days, depending on your location. You’ll receive a tracking link as soon as your order ships.
How much is shipping?
We offer free UK delivery.
Payments & Security
What payment methods do you accept?
We accept major credit and debit cards and PayPal. The payment options available for your order are shown at checkout.
Is my information safe?
Our website uses HTTPS encryption to protect information transmitted between your browser and the site.
Returns & Issues
What if my artwork arrives damaged?
Please contact us using the form as soon as you notice damage, including your order number and a description. Photos of the artwork and packaging can help us investigate. We will arrange the remedy you are entitled to under applicable consumer law. There is no seven-day cut-off that removes your statutory rights.
Can I return a print if I change my mind?
For standard catalogue prints, you normally have 14 days after delivery to tell us you wish to cancel, then another 14 days to return the goods. Printing to order or choosing a standard size or material does not remove this right. Genuinely personalised or bespoke goods may be exempt from change-of-mind cancellation, but faulty-goods rights still apply. We offer no additional voluntary return period beyond your legal rights. See our Returns, Cancellations and Refunds Policy for the procedure and return costs.
I entered the wrong address — can I change it?
Please contact us immediately. We will check whether your delivery address can still be changed. Once an order has shipped, rerouting may not be possible. This does not affect any statutory cancellation right you have.
Read our Refund and Returns Policy for further details.
Need More Help?
Still have questions? Please use our contact form and tell us how we can help. For an existing order, include your order number so we can look into your enquiry.